Frequently Asked Questions
How does online escrow work?
Online escrow is a five-step payment process that protects Buyers and
Sellers in a transaction. AssetEscrowLimited.com holds the funds in trust
while goods and/or services are delivered from Seller to the Buyer.
AssetEscrowLimited.com only releases the funds once the Buyer has received and
accepted the goods and/or services. To view more information about
AssetEscrowLimited.com’s process, click here.
How long does the escrow
process take?
While most transactions are completed within 1 to 10 business days,
transaction timelines are still unique to each transaction and
depend on the steps below. You can estimate the timeline of your
transaction below:
- Account Creation and Verification: Account creation is quick and
simple. You simply fill out the required fields on AssetEscrowLimited.com
and verify your telephone and email. (ETA: 2 minutes)
- Buyer's Payment Method: Buyers may pay for their
transactions via MPESA (ETA: 1 minute)
- Delivery time: Delivery from Seller to Buyer depends on the
delivery method, and whether Buyer and Seller are transacting
digital goods, physical goods, or services. AssetEscrowLimited.com
requires all tangible merchandise be sent via a shipping method
that provides some sort of tracking method e.g. receipt,
tracking number e.t.c
- Inspection Period: The Buyers and Sellers will agree on the
Inspection Period, which is between (ETA: 1 - 30 days).
- Disbursement Method: Sellers can receive funds via MPESA. (ETA:
1 day)
If your transaction takes longer than expected, contact our customer
care department via email at support@AssetEscrowLimited.com
or chat with our support team when they are online. They can provide
additional information or guidance as to the cause of any delays.
AssetEscrowLimited.com holds funds while goods move and services are completed.
AssetEscrowLimited.com ensures Sellers are paid when they deliver goods or
complete agreed upon services, ensuring Buyers receive a refund if
goods are not delivered or services rendered. AssetEscrowLimited.com also vets
Buyers and Sellers to ensure fraudulent users are removed.
- How Buyers are protected:
- The Seller isn't paid until the Buyer inspects and
accepts the merchandise or services or the agreed-upon
Inspection Period expires.
- Full or partial refunds can be issued if there is a
problem with the goods or services.
- AssetEscrowLimited.com provides independent agents to verify
delivery of merchandise to the Buyer using shipping data
the Seller provides to AssetEscrowLimited.com.
- How Sellers are protected:
- Sellers receive their funds once they deliver the goods
or services, the Buyer accepts the goods or services, or
the agreed-upon Inspection Period expires.
- The Seller is notified to ship the merchandise and
services once AssetEscrowLimited.com confirms funds have been
approved and secured from the Buyer and all anti-fraud
regulations have been met.
- If merchandise has been returned, we provide independent
agents to verify delivery of merchandise to the Seller
using shipping information provided by the Buyer.
When should I use AssetEscrowLimited.com?
AssetEscrowLimited.com may be used for transactions involving the sale of most
goods and services. We are ideal for high-priced goods and services
(above KES 1,000). Our service is also ideal when Buyer and Seller
have no prior understanding.
We’re often used for purchases on social media market places,
classified ads websites, business-to-business trading and online
merchants. AssetEscrowLimited.com is not currently used for real estate
transactions.
To view categories of goods and services not protected by
AssetEscrowLimited.com, click
here.
How do I check the
status of my transactions?
To check the status of your transaction, you simply sign into your
AssetEscrowLimited.com account. After signing in, you can access your
transaction view page to see the progress of your AssetEscrowLimited.com
transactions.
How do I change
transaction details and terms?
Changes can be made on the “Transaction View Page” after signing onto
AssetEscrowLimited.com when the status is “NOT ACCEPTED”.
If you are waiting for the other party to agree, only that party has
access to the "EDIT" button. Once both parties have agreed
to the terms, the transaction cannot be modified.
The following are options available to modify:
- Changing the length of Inspection Period
- Adding / changing shipping costs (paid by buyer)
- Changing the amount
How do Buyers or
Sellers cancel transactions?
Prior to the agreement of terms by both parties, the Buyer or Seller
can cancel the transaction by clicking the “Cancel” button on the
transaction detail screen.
After both parties have confirmed transaction details in the
Agreement phase, either party may cancel the transaction, if
AssetEscrowLimited.com has not received the Buyer's funds, by sending an
email request to support@AssetEscrowLimited.com.
After funds are secured, the cancellation of a transaction can only
be done by AssetEscrowLimited.com after notification of both parties.
We highly recommend all Buyers reach out directly to their Sellers to
find out more about the products and/or services being exchanged in
their transactions. It is critical for both parties to agree upon
the precise description of that being sold or rendered. If there are
any questions about any element of the transaction, this should be
clarified at the commencement of any transaction.
The product should be clearly defined in the “Description” section of
the transaction, and both the Buyer and Seller must agree on all
aspects of the transaction, including the “Description” section at
the inception of a transaction.
Additionally, once the Buyer receives the products and/or services,
the Inspection Period becomes critical to ensure the products and/or
services are exactly those listed in the “Description” or agreement.
If the product and/or service is not what was agreed upon at the
inception of the transaction, the Buyer has the opportunity to
return or reject the products and/or services before the Inspection
Period expires.
Please read our list of
prohibited items carefully. In addition, we may, at our sole
discretion, refuse to complete any transaction that we have reason
to believe is unauthorized or is transacted by someone other than
you; may violate any law, rule, or regulation; or if we have
reasonable cause not to honor it. Please see our Terms of Use for
more information on limits to our services and prohibited items.
When are funds released
to the Seller?
AssetEscrowLimited.com releases funds to the Seller when the Buyer accepts
products and/or services or after the Inspection Period has expired.
A Buyer can accept products and/or services by clicking on the
“Accept” button in their AssetEscrowLimited.com account.
To read more information about how online escrow works, [click
here][/overview/what-is-escrow].
Can I purchase
a live animal through AssetEscrowLimited.com?
Originating from Kenya, we fully support farmers and pet breeders.
Transactions involving live animals are allowed.
Once you have a transaction in progress, you are required to log in
on it at least twice a day to check in on new updates. Becoming
unresponsive can lead to automatic actions being taken in your
absence.
What is the Inspection Period?
The Inspection Period is the number of days it will take to check the
product / service or perform due diligence. This period is usually
specified at the start of the transaction and MUST
be agreed upon beforehand by both the buyer and seller.
Last updated on 17 December 2023