Dispute Resolution Process (DRP)
What is
it?
The Dispute Resolution Process is steps that AssetEscrowLimited takes to ensure
fairness in the case a buyer and seller disagree in a transaction
(disputed transaction).
A dipsuted transaction is eligible for the Dispute Resolution Process
if a buyer or seller rejects it after it has been funded and refund
is due to the buyer. The process works as follows:-
How
does it work?
- After the transaction has been rejected by either
party:-
- The buyer MUST package the product and return it to the
seller within 7 days
- The buyer MUST return the product to the seller at their
own cost
- The buyer MUST provide AssetEscrowLimited with proof of return
- The buyer MUST take all steps to ensure the product is
returned in the same condition they received it.
- If the buyer fails to complete these steps within the
provided Inspection
Period, AssetEscrowLimited will assume the buyer has
accepted the product and release the full amount to the
seller.
- After the buyer returns the product to the seller:-
- The seller MUST provide proof of receiving package to
AssetEscrowLimited
- The seller MUST confirm receiving the package within 7
days
- If the seller fails to complete these steps within the
provided time frame, AssetEscrowLimited will assume the seller has
received the product and release the full amount to the
buyer
- After the buyer and seller have completed the above
steps:-
- AssetEscrowLimited will review the transaction with a capable
agent to ensure both parties are satisfied with the
outcome
- As part of the review, AssetEscrowLimited will make telephone
calls to both parties to ascertain specific details.
Detailed logs of contact will be maintained
- Once the review is complete and both sides are
satisfied, AssetEscrowLimited will process a full or partial
refund to the buyer (as agreed) less service fees
- In cases where AssetEscrowLimited cannot resolve the dispute
between both parties satisfactorily, a professional
mediator WILL be involved. Cost towards this mediation
by a professional shall be borne by both the buyer and
seller equally.
Last updated on 15 December, 2023